The Therm-O comes with a 1 year international warranty from the date of purchase against defects in materials and workmanship. Should your Therm-O prove defective within 1 year from the date of purchase, you should return it to the retailer that you originally purchased it from. AQUAOVO will, at its sole discretion, repair or replace the damaged item(s). You should ensure that you retain your proof of purchase showing the date on which you purchased your Therm-O. Without it, we are unable to offer warranty assistance. This Limited Warranty does not affect your statutory legal rights.
The Glass 40 Guarantee
Glass is the most noble and the most suitable material that is for the transportation and storage of your favorite beverages. This is why we prefer to use glass in the design of the majority of our carafes and bottles. Since we know that you love our glass products and that accidents can happen so quickly, we guarantee the replacement of our products at 40% off the regular purchase price. If you break one of our glass products* accidentally, we offer a 40% discount on the purchase of the same product! Just open a ticket to let us know what your story his and we will provide you with discount coupon code.
* This guarantee applies to our home brand selected products only like the Therm-O and LAB[O] lines. Photographic evidence or proof of purchase of the broken product is required to activate the warranty and get an authorization code. Transportation remains at the customer's expense.