AQUAOVO SUPPORT CENTER

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Announcements

• Welcome to your Support Center!

FAQ

• Help, I have a question and I need an answer!

ALTER EGO

Caring for my Alter Ego

• Is my Alter Ego covered by a warranty?
• How should I store my ALTER EGO between uses?
• What should I do before I start using my ALTER EGO?
• Can the iodine contained in my Globetrotter filter cartridge stain fabrics and hard surfaces?
• How to wash my Alter Ego duo

Using my ALTER EGO

• Video: How to open my Alter Ego and remove the filter assembly?
• I don't trust plastic bottles, how is the Alter Ego different?
• How can I tell the difference between the globetrotter cartridge and the outdoor cartridge?
• How will I know when it’s time to change my filter cartridge?
• How to fix possible taste issues with my Alter Ego GlobeTrotter.
• How long will my filter cartridge last?

See all 7 articles

THERM-O

Caring for my THERM-O

• Is my THERM-O covered by a warranty?
• How should I handle my THERM-O?

Using my THERM-O

• Video: How to brew tea in my THERM-O & THERM-O TERRA?

LAB[O]

Caring for my LAB[O]

• How should I handle my LAB[O]?
• Is my LAB[O] covered by a warranty?

Using my LAB[O]

• Coming soon!

OVOPUR

Caring for my OVOPUR

• What should I do before I start using my OVOPUR?
• Is my OVOPUR unit covered by a warranty?
• I have environmental sensitivities, what is the OVOPUR unit made from?
• Do you have a list of contaminants that are removed from the water by the AQUACRISTAL cartridge?
• How easy is the OVOPUR to clean, inside and out?

Using my OVOPUR

• How long on average does it take to filter the 4 litres from the top tank?
• How often do I need to change the AQUACRISTAL filtration cartridge in my OVOPUR?
• What is the filtering capacity of the AQUACRISTAL cartridge?